Faculty and Staff

Computer Support

• Helpdesk and Desktop Support charges $30/hour for computer and software repairs, including virus removal. Travel time is calculated into the total time spent. Charges are billed to the departmentally supplied base account (deptid), unless otherwise specified when a work order is entered.
• Billing is done through interdepartmental transfers on a quarterly basis. Billing inquiries or account number changes should be sent to the Helpdesk via email. Non-billable work includes system upgrades or other IT initiated work.
• Phone support is free up to 20 min. After 20 minutes phone support is billed at a rate of $30/hour
• Please note that computers are purchased by the department, so unless departments have spare computers, you may not have access to a computer while yours is being repaired

Password Information

Use the Account Management System (AMS) to make password changes.

The AMS web page is available for UNTHSC Students, Faculty, and Staff to change passwords, unlock accounts, and reset a forgotten password. Changing your password through AMS will change your HSC Network ID password, EIS password, and Outlook password. It will not change your Nextgen password.