Student Support

Student

Services

Personal computer support for student computers is available from UNTHSC Helpdesk and Client Services. There is a “drop off” fee-based service.

End user agrees to abide by the terms and conditions of the UNTHSC Electronic Use Policy and the Computer Security Policy.

Helpdesk and Client Services and the UNTHSC will not be liable for any software or hardware damage done while configuring, installing or troubleshooting the software and hardware on the end users’ personal PC.
The end user is responsible for backing up all vital data from the machine before service, and Helpdesk and Client Services and UNTHSC will not be liable for any loss of data.
Fees will be assessed upon completion of service. Non-payment will be addressed with the Dean of the student’s school.
There will be a 30-day warranty on any work performed.
Computers will be tracked by the end user that presented the machine for service, and will only be released to the same individual.
Abandoned computers (left in the technician area over 45 days) will be passed to Property Control to handle according to the policy after 3 attempts have been made to contact the owner.

Get to know your Mac	Set up the TCOM calendar
Orientation Presentation	Set up the Office 2016 suite

Location: LIB 205
Phone: 817-735-2192 Option 2
Email: student.helpdesk@unthsc.edu
Hours: 8 a.m. – 5 p.m. Monday through Friday

Any hardware devices, components, peripherals or software must be purchased and supplied by the student.
The software will not be reinstalled without the original media unless it is software supplied by UNTHSC.
The student must “drop off” the equipment, peripherals, and software for repair.
The student is responsible for data and file backup prior to the visit. Helpdesk and Client Services and UNTHSC will not be held liable for any data loss.
The student must agree to the liability and warranty statement.
Abandoned computers (left in the technician area over 45 days) will be passed to Property Control to handle according to the policy after 3 attempts have been made to contact the owner.

Full warranty and software support at no cost
Repeated virus/malware removal may result in fees at $45/hour
Students participating in the UNTHSC student laptop one-to-one program are eligible for free support for up to 4 years. After the hardware warranty expires (typically after 3 years), students in this program may be responsible for purchasing replacement parts.
Computer and software support for UNTHSC student personal laptops, including virus removal, is billed to the individual at a rate of $45/hour. Consultation up to 15 minutes is free.
Payment is due at the conclusion of services rendered. The Helpdesk accepts checks and credit card payments.

This program began as a joint project between Information Technology Services (ITS) and the Department of Medical Education, TCOM. It has expanded to include all programs and schools.
Each year a committee is formed of student representatives that participate with ITS staff, faculty, and administration.
The committee selects the laptop bundle that will be used for the incoming classes.
The laptop bundle is given to each incoming student during orientation and is non-refundable/returnable
In most cases, each school has a $2000 fee which covers the purchase of the technology, software, warranties, and peripherals.